FAQ's

India: Free Shipping

Other Countries: Shipping charges vary according to weight/volumetric weight of product. From our end, we try to ship to most of the countries with the help of our courier partners. Do reach us at our contact page or send us a message on our facebook page with your query. In such cases, we take an estimate of shipping from our courier partners and pass the same information to you.

You can shop on the website in INR (Indian Rupee) or USD (United States Dollars). You can change the currency indicator by clicking on the button next to “CALL US”

The product price remains same irrespective of the country you shop from. Only the shipping prices change depending upon your delivery location. 

All shipments (In India & Worldwide) are delivered in 4-7 business days once the order is received.

*In case you order a

NAMEPLATE, the team will get in touch with you for the customisation. Nameplate orders take 7-15 business days to get delivered.

FURNITURE product, the production will take 15-21 business days and delivery will take another 5-7 business days.

Most of our coupons are not valid on products from Deals and Furnishing Section. Make sure when applying a coupon, your cart does not contain any product from the above two categories. You can also reach out to us for further queries.

India: Cash On Delivery, Credit & Debit Cards, Net-Banking.

*Some locations in India might not be available on Cash On Delivery

Other Countries: PayPal. 

*We strongly suggest using Paypal Option, if paying from locations outside India. Paypal has a seamless experience and a near perfect go through rate.

India: In such cases, please send an email at care@ecraftindia.com within 48 hours of delivery. Do mention your order number and attach a few snapshots of the damaged product. After investigation, eCraftIndia will ship the replacement against the damaged product (Free Of Cost) or will issue a credit note of same value, valid for one year. Read more about our
Return Policy.

Other Countries: In such cases, please send an email at care@ecraftindia.com within 48 hours of delivery. Do mention your order number and attach a few snapshots of the damaged product. After investigation, eCraftIndia will ship the replacement against the damaged product (Free Of Cost) or will issue a refund against the order. Read more about our Return Policy.

No, all the customs duties and taxes are paid by us.

We have a separate team that will help you with such orders. Email b2b@ecraftindia.com to get in touch with our sales team.

Each product on the website has a unique code attached to it. You can view the SKU code of the product by visiting the product page.

Feel free to reach us on-

E-mail: care@ecraftindia.com

Facebook Messenger: https://www.facebook.com/ecraftindia/

WhatsApp: +91-8562810909

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